FAQ
Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay. All payments are processed securely through encrypted connections. We do not store your credit card information on our servers.
Is it safe to shop on your website?
Yes, absolutely. Our website uses SSL encryption to protect your personal and payment data. You can verify this by looking for the padlock icon in your browser's address bar.
Can I modify or cancel my order after placing it?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible at help@lochcard.shop with your order number.
How long does delivery take?
Domestic orders are typically delivered within 3-7 business days after the order has been processed. International delivery times vary by destination. See our Shipping Policy for full details.
How much does shipping cost?
We offer free standard shipping on all orders.
Do you ship internationally?
Yes, we ship to United States. Shipping options and costs for your location will be shown at checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Use this number on the carrier's website to follow your package in real time.
What is your return policy?
You can return items within 30 days of receiving them, provided they are unused, in their original packaging, and with all tags attached. See our Refund & Return Policy for full details.
Can I return an item if I change my mind?
Yes, you have 30 days from the date of delivery to return an item for any reason, as long as it is unused and in its original condition with packaging.
How are refunds processed?
Once we receive and inspect your returned item, your refund will be processed within 14 business days to your original payment method. Depending on your bank, it may take an additional 5-10 business days to appear on your statement.
Who pays for return shipping?
We cover all return shipping costs. A prepaid return label will be provided.
What if I received a damaged or defective item?
Please contact us within 48 hours of delivery at help@lochcard.shop with your order number and photos of the issue. We will arrange a free return and send you a replacement or issue a full refund.
How can I contact customer support?
You can reach us by email at help@lochcard.shop or by phone at +1 (615) 832-2557 during our support hours (Monday – Friday, 9:00 – 17:00). We aim to respond to all inquiries within 24 hours.