Refund & Return Policy

Last updated: September 25, 2026

At Lochcard, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.

Return Window

You have 30 days from the date you received your item to request a return. To be eligible:

• The item must be unused and in the same condition as when you received it
• The item must be in its original packaging with all tags attached
• You must provide a proof of purchase (order confirmation email or receipt)

Items that cannot be returned: - Gift cards and downloadable/digital products - Perishable goods - Personal care items (for hygiene reasons) - Items marked as "Final Sale" on the product page - Custom or personalized items

How to Start a Return

1. Contact us at help@lochcard.shop with your order number and reason for the return
2. We will review your request and, if approved, provide return instructions and a return authorization number
3. Ship the item back to our return address (provided in the return instructions)
4. Once we receive and inspect the returned item, we will process your refund

Please do not send items back without first contacting us for authorization.

Return Shipping

We cover all return shipping costs. A prepaid return label will be provided.

Refund Processing

Once we receive your returned item and verify it meets our return conditions:

• We will notify you by email that we have received your return
• Your refund will be processed within 14 business days
• The refund will be credited to your original payment method
• Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement

Please note: Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at help@lochcard.shop. Include your order number, photos of the issue, and a description. We will arrange a free return and send a replacement or issue a full refund.

Exchanges

We accept exchanges for items of equal or greater value. If the replacement item is of greater value, you will be charged the difference. To request an exchange, contact us with your order number and the item you would like instead.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company — processing times vary
3. If you still have not received your refund, contact us at help@lochcard.shop

Contact Us

• Email: help@lochcard.shop
• Phone: +1 (615) 832-2557
• Address: 124 11th Ave N, 54614 Bangor, United States